Need help, found a problem, or want something changed in your account? Start here.
Contact us at support@alphaaivision.com. We aim to acknowledge your message within 5 working days. To help us help you, include the email address your account uses, the name of your organisation or inspection, your device model, and a screenshot if you can.
Signing in
- There is no public sign-up. Accounts are created and issued by the organisation that commissioned the inspection. If you do not have an account, ask your organisation’s administrator.
- Forgotten password or locked out? An administrator at your organisation can reset your access. If they cannot help, email us.
- A project or defect is missing? Your account is scoped to the inspections you are assigned to. Ask your administrator to grant access to that project.
Camera, photos and uploads
- Permissions. The camera and photo-library permissions exist only to attach evidence to a defect or a repair. Allow them when prompted; the app does not use your location or microphone.
- Working offline. Photographs and repair records are saved on your phone and uploaded when you have a connection again. You can review and restart pending uploads from the app.
- Supported formats. JPEG, PNG and iPhone HEIC/HEIF. Images are normalised to JPEG before upload.
Repairs and reviews
- Contractors submit repair evidence; a reviewer on the team approves it or asks for a revision. A contractor account can only submit repair photos and see the defects assigned to it.
- Customer accounts can record whether a defect is repaired or still needs work.
Your data
- What we collect, why, and who sees it: Privacy Policy.
- To delete your account and personal data, or to ask for a copy or a correction, see Data deletion. That page works without the app installed.
Contact
Alpha AI Technology Limited
United Centre, 95 Queensway, Admiralty, Hong Kong
| Support | support@alphaaivision.com |
|---|---|
| Privacy & data requests | privacy@alphaaivision.com |